Return and Refund Policy

At Nash Projects, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our Refund & Return Policy below.

1. Eligibility for Returns

• Items can be returned within 14 days of receipt.
• To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
• Certain items, such as personalized or custom-made products, are non-returnable.

2. How to Initiate a Return

• To initiate a return, please contact our customer service team at [email protected].
• Include your order number, a description of the item you wish to return, and the reason for the return.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over.

4. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed,  your cash on delivery payment method.

5. Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will provide instructions for returning the item and issuing a replacement or refund.